Coming from a family that only drives luxury cars. If I could give this dealership a 0 star rating, I genuinely would. It all started with our sales rep who did a terrible job getting us setup on our car. We were supposed to have a trial for the Volvo app which allows us to start the car, etc. We ended up getting a Brand New XC-60 and within 5 months, the car is already having issues. We called in to get a loaner vehicle and this dealership wouldn't offer us one at all. I then called Suburban Volvo and they were more than accommodating and even offered to set up our Volvo app for us, like our sales rep should have done. Honestly, for the price we are paying on this car, I'd rather spend the extra money and get a BMW X5. The techs are 100x more knowledgeable and have a so called Genius that teaches you everything about the car... Not just a sales guy that read the pamphlet. We will never get another Volvo again.
Great follow-up after visit.
The customer service experience at this dealership is flawless. They go out of their way to find you the exact vehicle you want; from order to delivery the communication process is exceptional. We will continue to refer and recommend this dealership to our friends and family; we will also continue to purchase our vehicles here.
Tom was fantastic. Walked me through every step of the process and made me feel like I was apart of the family. Super low pressure, unlike most salesmen I've dealt with. I could tell he wanted to make sure this was the right decision for me. 5 stars all day. Sales Manager was great too.
Don Williams and crew made time to take appointment on short notice and handled repairs on time. Kept me informed through process and no surprises and always hassle free.
A good Volvo dealer, where I got my S60 serviced. Nominal pricing. I got a new Volvo XC60 to test drive the semi-autonomous driving feature, when the car was getting serviced.
Lafontaine Volvo Cars Of Farmington Hills is a US Car Dealer based in Farmington Hills, Michigan. Lafontaine Volvo Cars Of Farmington Hills is located at 24730 Haggerty Rd, Farmington Hills, MI 48335, USA.
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